I'm Samesh, founder of Spokk

My journey with Spokk started when I saw how a highly reputed private hospital treats the patients in their care. Forgotten medicine, long waits, and overall poor service is just the tip of the iceberg.

A horrible customer experience makes us cut off that business forever, even tell our friends about it too.

Our first instinct would be to leave a 1 star Google review, but only a handful of people do this, and this does not solve the problem. A majority of people with average experiences would just go to a competitor the next time.

The worse part was that the management of the hospital would never know what happened. The only way to give feedback was through a handwritten form. This meant no video, no photos and no way of receiving a reply (if they even get the paper in the first place).

I decided to build something to give companies a chance to improve. If you, as a customer have a bad experience, this should go straight to the company, as fast as possible. This, I believe is what Spokk will do for you.