The medspa loyalty program that actually brings clients back.

Let's go through the options most medspas try before Spokk.

Paper punch cards have one fatal flaw: clients have to remember to bring them. Most don't. After two visits without their card, the game mechanic is broken — they've lost track of their progress, and the motivating effect disappears. Staff then has to make judgment calls about whether to punch a new card partway through. It's messy, it's inconsistent, and there's no data anywhere.

Dedicated loyalty apps require clients to download something. Studies consistently show that app download friction alone eliminates 60–70% of potential participants. The clients who do download it often forget to open it at the front desk, which creates the same problem as punch cards.

Manual tracking in your POS or booking software shifts the burden to your front desk — who have more important things to do during a client interaction than manually logging visits in a spreadsheet. It's inconsistent, error-prone, and invisible to the client (no running total, no sense of progress, no game mechanic).

Spokk solves all three problems simultaneously. The primary check-in is a QR code scan — no card to forget, no app to download, client uses their camera like they do a hundred times a day. For clients who don't scan (walk-ins, phone bookings, anyone who just doesn't feel like it), your staff logs the visit manually through the Spokk staff portal in about five seconds. Either way the visit is recorded, the loyalty count increments, and the confirmation SMS goes out automatically.

If you're already using booking software like Mindbody, Jane App, or Acuity, you can connect it via API or Zapier so visits log automatically the moment an appointment is marked complete — no front desk action needed at all.